Shipping and Delivery Policy
At nekavo.com, we are committed to providing our customers with a smooth and reliable shipping and delivery experience. Please read our shipping and delivery policy carefully to understand the terms and conditions associated with shipping and delivery of our products.
Shipping:
- Shipping Methods: We offer shipping options that may vary depending on the destination, weight, and size of the product. Shipping methods available will be displayed during the checkout process on nekavo.com.
- Shipping Fees: Shipping fees, if applicable, will be calculated based on the shipping method selected, and will be displayed during the checkout process on nekavo.com.
- Shipping Timelines: We strive to process and ship orders as quickly as possible. Shipping timelines may vary depending on the product availability, shipping method selected, and the shipping destination. Estimated shipping timelines will be provided during the checkout process on nekavo.com, and may be subject to change.
- Shipping Address: It is the responsibility of the customer to provide accurate and complete shipping address information during the checkout process. nekavo.com will not be responsible for delays or delivery failures resulting from incorrect or incomplete shipping address information provided by the customer.
Delivery:
- Delivery Process: Once an order is shipped, it will be delivered to the shipping address provided during the checkout process. Delivery may be completed by our designated carrier or a third-party shipping provider.
- Delivery Attempts: Our designated carrier or third-party shipping provider will make reasonable attempts to deliver the order to the shipping address provided. If delivery is unsuccessful, the carrier may leave a delivery notification or attempt redelivery, depending on their policies.
- Delivery Receipt: It is the responsibility of the customer or the recipient of the order to be present at the shipping address to receive and sign for the delivery, if required. A signature may be required for certain shipments or high-value orders.
- Delivery Delays: While we strive to meet the estimated shipping and delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays in delivery. nekavo.com will not be responsible for such delays.
- Delivery Inspection: Upon receiving the order, it is the responsibility of the customer or the recipient to inspect the package for any visible damages or discrepancies. If any issues are found, please contact our customer service within a reasonable timeframe for further assistance.
- Failed Deliveries: If multiple delivery attempts are unsuccessful, and the order is returned to us, nekavo.com may charge additional shipping fees for re-delivery, or may cancel and refund the order, minus any applicable shipping fees.
This shipping and delivery policy is subject to change without notice, and the most recent version will be posted on nekavo.com. By placing an order on nekavo.com, you agree to abide by this policy. If you have any questions or concerns regarding our shipping and delivery policy, please contact our customer service for further assistance.