Thank you for shopping at nekavo.com. We strive to provide our customers with the best possible experience and satisfaction with our products and services. Please read our refund and cancellation policy carefully to understand the terms and conditions for refunds and cancellations.


Refunds:

  • Defective or Damaged Products: If you receive a defective or damaged product from nekavo.com, please contact our customer service within 7 days of receiving the product. We will work with you to resolve the issue and may offer a refund, replacement, or repair, depending on the nature of the issue and the availability of the product.
  • Product Not as Described: If you receive a product from nekavo.com that is not as described on our website, please contact our customer service within 7 days of receiving the product. We may offer a refund or exchange, subject to verification of the discrepancy.
  • Cancellation of Services: If you wish to cancel a service provided by nekavo.com, please contact our customer service as per the cancellation deadlines specified in the service agreement. Cancellation requests received after the specified deadline may not be eligible for a refund.


Cancellations:

  • Booking/Reservation Cancellations: If you need to cancel a booking or reservation made through nekavo.com, please refer to the specific cancellation policy provided at the time of booking. Cancellation policies may vary depending on the type of booking or reservation, and may include deadlines and associated fees or penalties.
  • Order Cancellations: If you wish to cancel an order for a product from nekavo.com, please contact our customer service as soon as possible. Order cancellations are subject to our discretion and may be accepted or denied based on the status of the order and other relevant factors.

Exemptions: 

Non-Refundable Items: Certain items, such as digital downloads, gift cards, or personalized/customized products, may be non-refundable and not eligible for refunds or cancellations.


Procedures:

  • Refund or Cancellation Requests: To request a refund or cancellation, please contact our customer service through the contact information provided on nekavo.com. Please provide relevant order or booking details, and any supporting documentation as required.
  • Verification and Processing: Refund or cancellation requests will be reviewed and processed as per our internal procedures. Processing times may vary and we will make efforts to complete the process promptly.


Terms and Conditions:

  • Limitations of Liability: nekavo.com’s liability for refunds or cancellations is limited to the purchase price of the product or service in question.
  • Warranties: nekavo.com  offers no warranty of itself other than the products branded under Nekavo, which come with a 6-month warranty. We offer a 10-day, no-questions-asked return or replacement for each and every product sold on our website, including imported products. For products from third-party manufacturers, the warranty may range from a few months to a few years, as specified on the product page or on the product itself.
  • Dispute Resolution: Any disputes arising from refunds or cancellations will be resolved in accordance with nekavo.com dispute resolution procedures, which may include arbitration or mediation, as applicable.

This refund and cancellation policy is subject to change without notice, and the most recent version will be posted on nekavo.com. By making a purchase or booking on nekavo.com, you agree to abide by this policy. If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer service for further assistance.