Return Policy
Returns and Refunds: We strive to provide you with high-quality products/services. If you are not satisfied with your purchase, you may request a return and refund within [insert number of days] days from the date of purchase. Please note that certain products/services may not be eligible for return or refund, such as digital products or services that have been already rendered.
Return Process: To initiate a return, please contact our customer support team at [email protected]. You may be required to provide details about your purchase, including order number, product/service information, and reason for return. We will review your request and provide further instructions on the return process, including any applicable return shipping or handling fees.
Condition of Returned Products/Services: Returned products/services must be unused, in their original condition, and in the original packaging. Any product/service that is damaged, altered, or not in its original condition may not be eligible for return or refund. We reserve the right to refuse returns that do not comply with our return policy.
Refund Process: Once we receive the returned product/service and verify its condition, we will process the refund within 2 days. The refund will be issued in the original form of payment used for the purchase, unless otherwise specified by us. Please note that it may take additional time for the refund to reflect in your account depending on the payment method and financial institution.
Non-Returnable Items: The following items are non-returnable and non-refundable:
- Digital products or services that have been already rendered
- Customized or personalized products/services
- Gift cards or vouchers
- Downloadable software or digital content
Changes to Return Policy: We reserve the right to modify or update our return policy at any time without prior notice. Any changes will be effective upon posting the updated policy on our website.
Contact Us: If you have any questions or concerns about our return policy, please contact our customer support team at [insert contact information]. We will be happy to assist you.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our return policy. Thank you for shopping with Nekavo.