Return & Warranty Policy

 

Return Window:

We offer a 10-day return window on most products. Please note that an unboxing video is required for initiating the return request.

 

No Warranty on Certain Products:

For items imported on a request basis or those without service centers in India, we do not provide a warranty.

 

Warranty on Other Products:

For brands with established service centers in India, warranties range from 6 months to 1 year, and these can be availed using our invoice.

Note: Certain products might not have an international warranty, even if they are from the same brand but bought outside of India. Damages are not covered in most warranties.

 

Nekavo-Branded Products:

All products under the Nekavo brand come with a 1-year warranty for your peace of mind.

 

Returns:

We accept returns for both defective and non-defective products if the product that was delivered was an incorrect one and the necessary unboxing video is provided within the given timeframe. However, no returns are allowed for digital or virtual products

Note: In case of logistical issues, we might provide compensatory cashback or a discount on your next order.

 

Exchanges:

We also offer exchanges for physical products that you have purchased from us. If you wish to exchange an item, please ensure it meets the conditions mentioned below.

 

Product Condition & Return Window:

  • Product Condition: Products must be in new condition and in their original packaging.
  • Return Window: Returns and exchanges must be requested within 10 days of receiving your order.

 

Return Method & Fees:

  • Return Method: All returns must be made by mail.
  • Return Label: A prepaid return label is included in the package, and the return shipping is free.
  • Restocking Fees: There are no restocking fees for returns.
  • Refund Processing Time: Refunds will be processed within 7 days of receiving the returned product.

 

Refund Policy

  • Refund Processing Time: Refunds will be processed within 7 days of receiving the returned product.

  • Full Refund Exceptions: A complete refund will be provided in cases where Nekavo is at fault, such as if the item is damaged, missing, incorrect or out of stock after an order is placed.

  • Payment Gateway Charge Deduction: A 3% deduction will be applied to your refund to cover payment gateway processing fees if the customer cancels the order before the delivery timeline is exceeded, provides a redundant reason for the refund or no reason at all.

  • Customer Remorse Returns: Returns based on customer remorse (such as changing your mind, saying that the product does not match the image on the website or no longer needing the product) are not allowed.

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