My Time at Sandrock

Our delivery schedule on public holidays depends on our courier partner's policies and operations. While we strive to provide timely deliveries, the availability of deliveries on public holidays can vary based on factors such as local regulations, courier availability, and specific holiday observances.

To provide you with the most accurate information, we recommend checking with our customer support team. Our customer support team can be reached at support@nekavo.com, and they will be more than happy to assist you with any questions you have about delivery schedules.

We recommend using the tracking number provided in your order confirmation email after a few hours. This tracking number can be used on our website or the carrier's website to get real-time updates on your package's location and estimated delivery date.

You can also Whatsapp/E-mail us if you have not received your tracking number yet

In some cases, there might be slight delays due to unexpected circumstances, but rest assured that we are doing everything we can to ensure your order reaches you as soon as possible.

While we do offer expedited delivery options such as same-day and next-day delivery, I'd like to let you know that these options are available on a case-by-case basis. The availability of these options depends on several factors, including your location, the specific items in your order, and our current order volume.

To determine whether same-day or next-day delivery is available for your order, I recommend reaching out to our customer support team at support@nekavo.com. Our team will be more than happy to assist you in checking the feasibility of expedited delivery for your specific order and location.